More people are now working from home and rely more and more on technology to enable them to do so. We expect broadband, phone and mobile to be available so we can stay connected, make and receive calls, upload and download files, send and receive email, connect with our cloud apps and everything that enables us to work remotely.

So what if …

Broadband goes down?

Your landline is disconnected?

The mobile network is unavailable or non-existent?

The perfect storm of technology failure occurs and you find yourself temporarily disconnected from the rest of the world.

This happened last week. Someone dug through the main cable that provides broadband and phone affecting thousands of homes and businesses in a fairly large area all along the coast.

At the same time, one of the mobile network masts went down, adding to the problem. Even the mobile network or mi-fi option wasn’t available. It took over three days to replace and replace all the broken cables. 

Plan for the unexpected

Occasional outages and failures will happen, unless you have dedicated lines or full contigency of all your systems. An outage of an hour or so is usually manageable. You can switch from landline to mobile, work offline for a while until you can get reconnected or back online.

You might be able to switch to a different location – a coffee shop or hot-desking area. Not an option this time, as my local alternatives were similarly affected.

Fortunately it’s rare that ‘ALL’ technology fails or is unavailable at the same time BUT, if it did …

What would you do?

Could you continue working?

How long can you survive an outage?

Do you have a backup/contingency plan?

It’s worth considering your options before the inevitable or unexpected occurs. Losing one or more aspects of any technology that drives your business could be manageable, if inconvenient, for a short period of time. However, anything from several minutes to a couple of days might result in lost business or an inability to service your customers.

The more critical technology is to your business, the more important it is you have a backup or Plan B.